Lean Frontiers: Are they differences in getting middle management on board from getting executive management support?
Are there differences in getting middle management from executive management on board for 1) developing the lean enterprise and 2) direct engagement on their part? What are the differences, if any?
Posted on May 9, 2015
Archives by Tag 'lesson'
Michael Balle

Michael Ballé: Quality = Sales is the hardest lean lesson for management

By Michael Balle, co-author of The Gold Mine and The Lean Manager - Last updated: Wednesday, April 14, 2010
Thanks for asking the question – the difficulty in getting senior executives to focus on quality has to be my number one frustration with teaching lean (number two being people engagement). I have been puzzled for years how come all our Toyota teachers always started with quality, but somehow we never took that onboard as we did lead-time reduction or spot waste elimination. To my mind, the question is: why can’t we capture senior management’s interest on quality? The first issue appears to be the mindset of price = volume. In Ohno’s terms, I’m increasingly convinced that this is a misconception. ...

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Art Smalley

Art Smalley: My Lesson from Director Nakamura

By Art Smalley, - Last updated: Wednesday, February 10, 2010
I think the long term maintenance of any system is fairly difficult. In Toyota's case we are seeing that even very good companies can stumble and struggle to maintain their previous levels of performance. I don't know if the right analogy here is a fad diet as Jeff Liker alluded to or perhaps the 12 steps of AA? In either case as Michael points out the first step is establishing that there is a problem and being willing to talk about it. For all my time in Toyota I never really thought that Toyota's problem ...

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