Lean Frontiers: Are they differences in getting middle management on board from getting executive management support?
Are there differences in getting middle management from executive management on board for 1) developing the lean enterprise and 2) direct engagement on their part? What are the differences, if any?
Posted on May 9, 2015
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Peter Handlinger

Peter Handlinger: Warm heart, cool mind

By Peter Handlinger, - Last updated: Thursday, November 13, 2014
The previous posts have clearly given a good framework around which to establish a basic set of competencies. I would like to add that any person moving into a ‘facilitating’ role needs to exhibit what I call a ‘warm heart, cool mind’ behavioural pattern. The reasoning for this is simply that the overriding mission/purpose for anyone in a Kaizen Promotion Office is to develop people (as opposed to showing off their technical proficiency at problem solving). And to develop people you need a warm heart to establish the rapport so that learning and transfer of skills can take place. Technical ...

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