Lean Frontiers: Are they differences in getting middle management on board from getting executive management support?
Are there differences in getting middle management from executive management on board for 1) developing the lean enterprise and 2) direct engagement on their part? What are the differences, if any?
Posted on May 9, 2015
Archives by Tag 'hardest'
Michael Balle

Michael Ballé: Quality = Sales is the hardest lean lesson for management

By Michael Balle, co-author of The Gold Mine and The Lean Manager - Last updated: Wednesday, April 14, 2010
Thanks for asking the question – the difficulty in getting senior executives to focus on quality has to be my number one frustration with teaching lean (number two being people engagement). I have been puzzled for years how come all our Toyota teachers always started with quality, but somehow we never took that onboard as we did lead-time reduction or spot waste elimination. To my mind, the question is: why can’t we capture senior management’s interest on quality? The first issue appears to be the mindset of price = volume. In Ohno’s terms, I’m increasingly convinced that this is a misconception. ...

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