Lean Frontiers: Are they differences in getting middle management on board from getting executive management support?
Are there differences in getting middle management from executive management on board for 1) developing the lean enterprise and 2) direct engagement on their part? What are the differences, if any?
Posted on May 9, 2015
Archives by Tag 'failure'
Mark Graban

Mark Graban: hiring inexperienced employees for the Kaizen Promotion Office is a recipe for failure

By Mark Graban, - Last updated: Sunday, November 9, 2014
The other posts answering this question have made me reflect a bit on a troubling trend in healthcare: hospitals far too often filling their KPOs (or process improvement departments) with very inexperienced employees. They are often inexperienced with or brand new to Lean and/or they are also new to healthcare. I'll go out on a limb and say that this is a recipe for failure. What NOT to do is to put your youngest, most inexperienced people into a KPO. I don't see how a KPO member can effectively teach and mentor others if they have no experience with Lean or ...

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Tracey Richardson

Tracey Richardson: Every termination is a failure

By Tracey Richardson, - Last updated: Wednesday, August 6, 2014
This is always an interesting topic to discuss, because there are so many contributing factors weaving us through an exhausting web to find the actual root cause(s).    I remember a story during my time at the TMMK plant years ago, I will leave names and specifics out to protect the innocent. A higher level leader had all his ducks in a row to terminate a person after several failed attempts to change attitude/behavior towards their job and meeting company expectations.  This leader felt in their minds that all avenues for success had been exhausted.   It is difficult to terminate ...

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Jeff Liker

Jeff Liker: A problem can be a treasure if leaders make efforts to eliminate fear of failure

By Jeff Liker, - Last updated: Saturday, April 6, 2013
Certainly any tool or approach, technological or social, can be used for good or evil and people with power generally make the difference.   In a positive environment, that is fertile for lean, leaders makes a great effort to eliminate fear of failure.  It is often said that "a problem is a treasure."  This does not mean that you want to generate problems for the sake of creating treasures, but that finding one that is occurring and surfacing it is a treasure because now you can solve it. I was in an office ...

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Michael Balle

Michael Ballé: True North is key because building capability feels like failure on the spot

By Michael Balle, co-author of The Gold Mine and The Lean Manager - Last updated: Monday, October 31, 2011
“You’re the problem” told the Toyota coordinator to the shop manager when the latter complained about the level of the operators he had to work with. It took the manager a full year to understand what the sensei meant, and come back with “okay, I’m the problem – not the operators. What should I do?” His sensei then got him to start a training dojo. It took that manager a year to accept that he was the problem. It’s taken me fifteen to reach the same conclusion: if lean is rarely carried out beyond cost-cutting programs, we’re the problem. So: what ...

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