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Steven Spear

Steve Spear: Lessons from Toyota’s stumble

By Steven Spear, - Last updated: lundi, février 8, 2010 - Save & Share - Leave a comment

Long the quality and efficiency standard-setter, Toyota now has an ostrich-sized egg on its face — a problem with sticking accelerator pedals that led to global product recalls and a suspension of production and sales.

There are important lessons to be learned from Toyota’s stumble:

Competitive success is fluid. It depends on continuously discovering better ways to do work. The capabilities to do this are powerful but fragile and need constant reinforcement. Relentless attention to their development can lead to great success; conversely, a loss in attention can have grave consequences.

Please see the rest of the piece, “Learning from Toyota’s Stumble http://blogs.hbr.org/cs/2010/01/learning_from_toyotas_stumble.html

I also was quoted in Time Magazine.  The link is: www.time.com/time/magazine/article/0,9171,1960278,00.html

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