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Jean Cunningham

Jean Cunningham: Walk through the process

By Jean Cunningham, - Last updated: Sunday, June 24, 2012 - Save & Share - Leave a comment

The first activity I would suggest is just walking a quote through until
the order is completed, invoiced and recorded. Talk to the people about
what their steps are.  Ask what they spend their time doing.  Ask how long
it takes to do the main purpose (the value add) of the task, and then how
long to do the task overall.   Ask which parts of the task are done in the
IT system and what tasks are also done on spreadsheets. Ask how many
emails are created to do the job.  I bet you will be worn out!   And ready
to take action.

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