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Pascal Dennis

Pascal Dennis: Sustaining focus & momentum requires effective connected checking — our organization’s nervous system

By Pascal Dennis, - Last updated: Monday, July 16, 2012 - Save & Share - Leave a comment

Good question & good reflections.

I would add the following.

Sustaining focus & momentum requires effective connected checking — our organization’s nervous system.

We call it Level 1, 2, 3 checking, Level 1 being the front line.

To Sammy’s point, it’s hard to beat daily asaichi at the front line, supported by leader STW checking what’s important.

But front line asaichi needs to be connected to Level 2 & Level 3.

(Some problems are beyond the scope of a front line leader.  Without a help chain, they fester.)

A number of enablers & subtleties here:

·         How to differentiate between Breakthrough vs. Run the Business work & ensure both are checked,
·         How to make information flow simple & visible,
·         Escalation process,
·         Standardized work for Leaders – focused on people development through problem solving, to Tracy’s point

And perhaps the most important enabler, as Jeff points out, is a clearly defined Purpose (hoshin), reinforced continuously.

“You cannot over-communicate purpose,” says Jack Welch, who ought to know.

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