» » next post - Michael Ballé: Talk to them until they change or leave
« « previous post - Pascal Dennis: No cement-heads – ever!
Karen Martin

Karen Martin: Sit down with resisters and ask “Why?”

By Karen Martin, - Last updated: dimanche, août 3, 2014 - Save & Share - Leave a comment

I’m with Orry re: the “mandate Lean” message. And I’ve never seen a large-scale transformation where one of the senior leaders simply couldn’t get on the bus and needed to find a new home. However, there are all types of resistance for all types of reasons. And “mandating” can be done with finesse, reason, data, etc. or it can be heavy-handed, command-and-control, etc. So I’d need more details to understand the nature of the resistance and what led to it before I could answer any more specifically.
BTW, for what it’s worth, I always sit down with the perceived resisters and ask simply “why?” It’s amazing what you hear when you establish a safe environment for the resister to be candid. Perhaps this CEO should do this — and be prepared to handle potentially harsh feedback with humility if that’s what he or she receives. We don’t know if we don’t ask.
One final thing, I think we have to be careful about how we use the term “coach.” It’s often tossed about in business today as a corrective action tool when someone hasn’t performed to standards or expectations. “He needs to be coached.”  I believe it’s use in Lean should be rather limited to coaching to deepen problem-solving skills vs. being used to get someone to do what we want them to. J

Post to Twitter

Share this post...Tweet about this on Twitter
Share on LinkedIn
Buffer this page
Share on Facebook
Email this to someone
Pin on Pinterest
Share on Tumblr
Posted in Uncategorized • Tags: , , , Top Of Page

Write a comment