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Steven Spear

Steve Spear: Perfection is achieved by discovery

By Steven Spear, - Last updated: mardi, janvier 18, 2011 - Save & Share - Leave a comment

The challenge common to all organizations is achieving exceptional performance to gain and sustain competitive advantage.  Achieving superlative results in terms of quality, productivity, reliability and responsiveness demands that improvement and innovation–both small scale and large–be as regular a part of work and delivering product and service to market.

A capacity for relentless betterment is a prerequisite for success because nothing designed by people–product, service, or the processes behind them–is designed perfectly.  At best, the initial design is adequate.  Perfection is only achieved if an organization is capable of discovering towards it relentlessly.

Therefore, the only way an organization can compete by the speed and quality of its development, design, and delivery processes is by harnessing the creative capacity of its people.

Of course, few arrive on the job as expert problem solvers.  Those skills have to be developed.  True, that takes time–and no small skill in being expert problem solvers and expert at teaching problem solving skills.  However, the organization that skimps on developing and deploying these skills may as well cut costs by withholding material from its products and energy from its equipment.  All would be equally unrealistic approaches in a hyper competitive world.

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